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Privacy policy

Last updated: April 28, 2025

This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.metrotruckparts.net (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Metro Truck Parts SMS Privacy Policy

Effective Date: April 28, 2025
At Metro Truck Parts, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect information when you opt in to receive SMS messages from us.


1. Information We Collect

When you sign up to receive SMS messages from Metro Truck Parts, we may collect the following information:
•    Your mobile phone number
•    Your name
•    Your preferences or communication opt-in status
•    Any information you voluntarily provide via SMS communications


2. How We Use Your Information

We use the information we collect through SMS communications to:
•    Send transactional updates (e.g., order updates, delivery confirmations)
•    Provide promotional offers, discounts, and marketing content
•    Respond to your inquiries and customer service requests
•    Notify you of changes to our services, policies, or terms


3. Consent to Receive Messages

By providing your mobile phone number and opting in, you consent to receive SMS messages from Metro Truck Parts. Message frequency may vary. Standard message and data rates may apply, based on your mobile carrier plan.
You can opt-out at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us directly at info@metrotruckparts.net.


4. Data Sharing and Protection

Metro Truck Parts does not sell, rent, or share your mobile information with third parties for their marketing purposes.
We may share your information with trusted service providers solely to help deliver SMS communications on our behalf, under strict confidentiality agreements.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.


5. Opt-Out and Customer Rights

You have the right to opt-out of SMS communications at any time by:
•    Replying STOP to any Metro Truck Parts SMS
•    Contacting our customer service team at info@metrotruckparts.net
Upon opting out, you will no longer receive SMS communications from us, although we may still send you non-promotional communications.


6. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website at https://www.metrotruckparts.net/policies/privacy-policy, and the effective date will be updated. We encourage you to review this policy periodically.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@metrotruckparts.net or contact us at 710 W Kennedale Parkway, Kennedale, TX, 76060, US.